Plus 1 Program

Austin Energy Plus 1 
PLUS 1 End Of Year: No Pledges will be made after Sept. 13th
Pledges suspended at Memorial from Sept. 13th until mid-November 2021
By Appointment Only
Appointments will only be scheduled through the number below, you must call this # leaving your information, emails will not suffice.
You Must be able to Email in picture ID, Eligibility Amount & ALL pages of most Current Bill  to upon request and After leaving a voicemail.
Memorial United Methodist Church
Please call the dedicated Plus 1 line and follow all instructions there.  
*NOTE: We do not return calls unless there is an available appointment. We do not call just to communicate that there are no funds or no appointments.
Press 1: Follow All Instructions
Leave your Name + spell your name!, Phone #, Email Address + spell it out please, Zip code, Exact $ amount due on your Most Recent Bill.
It would be helpful for you to know your exact Plus 1 Eligibility amount from Austin Energy as we will require this info in the next phase.
Leave ALL of the requested info, those who don't are very last to get call backs.
Follow up regularly, this is how to be placed on our priority list in case of canceled, no shows or new appointments.  Those that follow up are  the 1st to be called when new appointments are available.
* No Show/No Call for an existing appointment results in ineligibility for the priority list.
Press 2: If you will be late for an existing appointment or if you need to cancel an existing appointment. Leave your info & appointment date/time. 
We may not be able to reschedule you, but we'll try.
Press 3: General Plus 1 Information  Note: This option will not allow you to go back to option 1 or 2-  you will have to call back.   
You may only be seen at this site two times within a year.
Memorial does not have emergency funds for rapid/instant payment for any reason.   Memorial does not provide funds for any other  type of assistance such as: rent/food/clothing/hotel/medication or any other types of bills.
We generally schedule appointments at the beginning of the month - a very limited amount based on administrator availability and funding. 
You are encouraged to leave the required information at any time and to  
follow up regularly.  If you don't hear back from us to schedule an appointment, the appointments were already filled or funding already pledged out,  follow up regularly leaving your updated information again, at the end of any given week for a possible appointment at the next availability.  
This information is how we build the priority list to set appointments.
Memorial is unable to leave messages or  await call backs but will try again if there are still available appointments. 
Program the Plus 1 #512-452-5798 into your phone so you do not miss a call from Memorial regarding an appointment.
must be eligible for Plus 1 funds. 
You must be capable of doing a phone appointment with the Plus 1 administrator, sending or dropping off  a copy of your ID and all the pages of your most recent Austin Energy bill (every page, front & back) several days prior to the appointment, you must be eligible for Plus 1 funds. 
Memorial does not have the capacity for Emergency Payments, to make payments over the phone or at a payment center.