Plus 1 Program

Austin Energy Plus 1 
By Appointment Only &
In Person
Memorial United
Methodist Church
Please call the dedicated Plus 1 line and follow instructions there.
Appointments will not be scheduled
through the main church line.
Option 1: Leave your Name + spelling, phone #,
zip code, and the $ amount due on your bill for our priority
list and in case of canceled, no shows or new
Option 2: If you will be late for an existing
appointment or if you need to cancel an existing
Option 3: General Plus 1 Information
Memorial does not have emergency funds for
rapid/instant payment for any reason. Nor
funds for any other type of assistance-
rent/food/clothing other bills etc...
We generally schedule appointments at the
beginning of the month- a limited amount
based on administrator availability and funding. 
You are encouraged to leave the
requested information now. If you don't hear
back from us to schedule an appointment,
appointments were filled or funding already
pledged out, check back leaving your updated
information again at the end of any given month
for a possible appointment the next month. 
This information is how we build the priority
list to set appointments. We are unable to leave
message to await call backs. 
You must come in for an In Person appointment
with the Plus 1 administrator, bringing your ID and
most recent bill, you must be eligible for Plus 1
funds.  We do not have the capacity to make 
payments over the phone or at a payment center.