Memorial United Methodist Church
Sunday, March 29, 2020
Open Hearts, Open Minds, Open Doors.
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Plus 1 Program

 
 
 
By Appointment Only &
 
In Person
 
DUE TO COVID19 we are
 
no longer seeing people for
 
Plus1 Program until further
 
notice.  Please see Austin Energy
 
site for how they are handling
 
service interruptions.
 
Memorial United
 
Methodist Church
 
Please call the dedicated Plus 1 line and follow
 
all instructions there.  512-452-5798
 
 
Appointments will not be scheduled
 
through the main church line or with Pastor.
 
*NOTE: We do not return calls unless there is an available
 
appointment.
 
We do not call only to communicate that there are no funds or no
 
appointments.
 
 
Press 1: Leave your Name + spelling, phone #,
 
zip code, and the $ amount due on your bill.
 

Follow up regularlythis is how to be placed on
 
our priority list in case of canceled, no shows
 
or new appointments.  Those that follow up are

the 1st to be called when new appointments
 
are scheduled.  * No Show/No Call
 
for an existing appointment results in ineligibility
 
for the priority list.
 
 
 
Press 2: If you will be late for an existing
 
appointment or if you need to cancel an existing
 
appointment. Leave your info & appt. date/time. 
 
We may not be able to reschedule you, but we'll try.
 
 
 
Press 3: General Plus 1 Information
Note: This option will not allow you to go back to option 1 or 2-
You will have to call back.
 
 
 
Memorial does not have emergency funds for
 
rapid/instant payment for any reason.

Memorial does not provide funds for any other

type of assistance- such as:
 
rent/food/clothing/hotel or other bills etc...
 
 
 
 
We generally schedule appointments at the
 
beginning of the month- a limited amount
 
based on administrator availability and funding. 
 
You are encouraged to leave the
 
required information at any time and to
 
follow up regularly.  If you don't hear back from us
 
to schedule an appointment, the appointments
 
were filled or funding already pledged out,
 
follow up regularly leaving your
 
updated information again at the end of 
 
any given week for a possible appointment at
 
the next availability.  
 
This information is how we build the priority list
 
to set appointments.
 
 
We are unable to leave messages or
 
await call backs.
 
 
Program our # 512-452-5798 into
 
your phone so you don't miss calls from us.
 
You must come in for an In Person appointment
 
with the Plus 1 administrator, bringing your ID and
 
most recent bill (showing all usage), you must be
 
eligible for Plus 1 funds.  We do not have the
 
capacity for Emergency Payments, to make
 
payments over the phone or at a payment center.