Plus 1 Program
PLUS 1: No Appointments are available at/around
Easter and No Plus 1 Funding is available between
mid- September and mid-October each year.
By Appointment Only
Appointments will only be scheduled through the number below, you must call this # leaving All the requested information, emails will not suffice. No Habla Espanol.
You Must be able to Email in picture ID, Eligibility Amount & ALL pages of most Current Bill to secretary@memorialumcaustin.com upon request and After leaving a voicemail.
Memorial United Methodist Church
Please call the dedicated Plus 1 line and follow all instructions there.
Name, Phone#, Zip Code, Amount Due,
Due Date & Your Plus 1 Eligibility:
512-452-5798
*NOTE: Due to limited Staff Availability calls are Not returned unless there is an available appointment. IF you haven't heard from someone via text,phone or email (check your spam/junk box), Memorial staff doesn't have availability, appointments are full or there is no funding to pledge out.
Press 1: Follow All Instructions
Leave your Name + spell your name!, Phone #, Email Address + spell it out please, Zip code, Due Date, Exact $ amount due on your Most Recent Bill.
It would be helpful for you to know your exact Plus 1 Eligibility amount from Austin Energy as we will require this info in the next phase.
Leave ALL of the requested info, those who don't are the very last to get call backs for appointments.
Follow up regularly, this is how to be placed on our priority list in case of canceled, no shows or new appointments. Those that follow up are the 1st to be called when new appointments are available.
* No Show/No Call for an existing appointment results in ineligibility for the priority list and makes you last for call backs.
Press 2: If you will be late for an existing appointment or if you need to cancel an existing appointment. Leave your info & appointment date/time.
We may not be able to reschedule you, but we'll try.
Press 3: General Plus 1 Information Note: This option will not allow you to go back to option 1 or 2- you will have to call back.
You may only be seen at this site two times within a year.
Memorial does not have emergency funds for rapid/instant payment for any reason. Memorial does not provide funds for any other type of assistance such as: rent/food/clothing/hotel/medication or any other types of bills.
We generally schedule appointments at the beginning of the month - a very limited amount based on administrator availability and funding.
You are encouraged to leave the required information at any time and to
follow up regularly. If you don't hear back from us to schedule an appointment, the admin has no availability, the appointments were already filled or funding already pledged out. Follow up regularly leaving your updated information again, at the end of any given week for a possible appointment at the next availability.
This information is how we build the priority list to set appointments.
Memorial is unable to leave messages or await call backs but will try again if there are still available appointments.
Program the Plus 1 #512-452-5798 into your phone so you do not miss a call from Memorial regarding an appointment.
must be eligible for Plus 1 funds.
You must be capable of doing a phone appointment with the Plus 1 administrator, sending or dropping off a copy of your ID and all the pages of your most recent Austin Energy bill (every page, front & back) several days prior to the appointment, you must be eligible for Plus 1 funds.
Memorial does not have the capacity for Emergency Payments, to make payments over the phone or at a payment center.
