Plus 1 Program
By Appointment Only &
In Person
DUE TO COVID19 we are
no longer seeing people for
Plus1 Program until further
notice. Please see Austin Energy
site for how they are handling
service interruptions.
Memorial United
Methodist Church
Please call the dedicated Plus 1 line and follow
all instructions there. 512-452-5798
Appointments will not be scheduled
through the main church line or with Pastor.
*NOTE: We do not return calls unless there is an available
appointment.
We do not call only to communicate that there are no funds or no
appointments.
Press 1: Leave your Name + spelling, phone #,
zip code, and the $ amount due on your bill.
Follow up regularly, this is how to be placed on
our priority list in case of canceled, no shows
or new appointments. Those that follow up are
the 1st to be called when new appointments
are scheduled. * No Show/No Call
for an existing appointment results in ineligibility
for the priority list.
Press 2: If you will be late for an existing
appointment or if you need to cancel an existing
appointment. Leave your info & appt. date/time.
We may not be able to reschedule you, but we'll try.
Press 3: General Plus 1 Information
Note: This option will not allow you to go back to option 1 or 2-
You will have to call back.
Memorial does not have emergency funds for
rapid/instant payment for any reason.
Memorial does not provide funds for any other
type of assistance- such as:
rent/food/clothing/hotel or other bills etc...
We generally schedule appointments at the
beginning of the month- a limited amount
based on administrator availability and funding.
You are encouraged to leave the
required information at any time and to
follow up regularly. If you don't hear back from us
to schedule an appointment, the appointments
were filled or funding already pledged out,
follow up regularly leaving your
updated information again at the end of
any given week for a possible appointment at
the next availability.
This information is how we build the priority list
to set appointments.
We are unable to leave messages or
await call backs.
Program our # 512-452-5798 into
your phone so you don't miss calls from us.
You must come in for an In Person appointment
with the Plus 1 administrator, bringing your ID and
most recent bill (showing all usage), you must be
eligible for Plus 1 funds. We do not have the
capacity for Emergency Payments, to make
payments over the phone or at a payment center.
